Shipping & Delivery

All orders will be processed for delivery up to 2-5 working days after order confirmation, we work 6 days a week between 09:00am and 5:00pm Monday to Friday, and 09:00am to 2:00pm on Saturdays. You can also opt for delivery to your door step or at your office. All deliveries will attract a fee. Delivery fee would be based on your location, charges will be applied at when checking out. Should you have further questions regarding deliveries please contact us on(233) 050-619-8919/(233) 030-278-8089 or send an email to enquiries.cs@azugu.com and we will respond within 24hrs.

Returns & Replacement

Any item purchased from www.azugu.com can be returned for a replacement with an item of equal value if the item is returned within 7 days of purchase. In such cases, the item has to be returned in a resalable condition with all packaging and accessories intact. Items returned after 7 days but before 15 days in the aforementioned condition, would be accepted subject to a 0% restocking fee and must be in a good resalable condition.

Ordering

You will receive an email acknowledging receipt of your order. You will receive an order confirmation and estimated delivery day and time. If there are any issues with your order, a customer service representative will contact you. www.azugu.com online Platform is live 24/7, you can place your order anytime anywhere on any device that can access internet with a browser. You can also call to place an order on (233) 050-619-8919/(233) 030-278-8089 We work 6 days a week between 09:00am and 5:00pm Monday to Friday, and 09:00am to 2:00pm on Saturdays.

DISCLAIMER: All pictures shown on product pages are for illustration purpose only. Actual product may vary.

Payment, Pricing and Promotions

We accept cash payments on delivery. For your convenience, we offer a wide range of payment methods. You can pay securely by credit or debit card, transfer or deposit into one of our bank accounts or pay using mobile money.  Our Prices are comparable to or lower than what you pay when you buy from other stores. We have promotional tokens we sell to interested shoppers who wish to surprise their friends and family with Gift vouchers.

Tracking Orders

You track your orders when you login your account to view the history of all your orders placed within specific time frame and duration.

Updating Account Information

Once you create an account with www.azugu.com, you are eligible to update your account information anytime and anywhere. We recommend monthly updates of address, password, email and telephone number. You can contact our customer service center for support or email: enquiries.cs@azugu.com